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Labtrum Support

Welcome to Labtrum support. Labtrum is a lab management application for life-science research teams, built by Catan Biotech.

Contact Us

For all support inquiries, questions, or feedback:

Email: AppSupport@catanbiotech.com

We aim to respond within 24 hours during business days (Pacific Time).

Frequently Asked Questions

What is Labtrum?

Labtrum is an iPhone app for managing research lab operations. Version 1.0 focuses on animal colony management, including animals, cages, racks, breeding records, and IACUC protocol tracking.

Who is Labtrum for?

Labtrum is designed for life-science research teams of two to ten members, including principal investigators, lab managers, and research staff working with animal colonies.

Do I need an Apple ID?

Yes. Labtrum uses Sign In with Apple as its only authentication method. You will need an Apple ID with two-factor authentication enabled.

Is my data private?

Yes. All your Labtrum data is stored in your own iCloud account through Apple CloudKit. We do not operate servers and cannot access your data. See our Privacy Policy for full details.

How does collaboration work?

You can invite up to 1, 4, or 9 additional members to your lab depending on your subscription tier (Core, Advanced, or Research). Invitations are delivered through Apple’s CloudKit Sharing system, typically by iMessage or a share URL.

What are the subscription tiers?

All features are available on every tier. Subscriptions only affect the number of collaborators.

How do I cancel a subscription?

Subscriptions are managed by Apple. To cancel, go to iOS Settings → tap your name → Subscriptions → select Labtrum → Cancel Subscription.

How do I delete my data?

To delete all your Labtrum data:

  1. Open Labtrum
  2. Navigate to your lab settings
  3. Choose “Delete Lab”
  4. Confirm the deletion

This removes all your lab data from iCloud. You may also fully revoke Labtrum’s access via iOS Settings → Apple ID → Apps Using Apple ID → Labtrum.

About Catan Biotech

Labtrum is built by Catan Biotech. We are a small team focused on building software for life-science researchers.

Reporting Issues

If you encounter a bug or have a feature request, please email us with:

We appreciate your feedback.